Senior Key Account Manager

About the role

We are looking for a Senior Key Account Manager to lead strategic relationships with our most important clients. Based in Lisbon with a hybrid work model, you will act as the primary point of contact, understand client needs, and deliver tailored solutions that drive revenue growth.

Key responsibilities

• Develop and maintain strong relationships with key clients to ensure long‑term business success.
• Identify client needs and provide customized solutions aligned with Nimber’s offerings.
• Negotiate contracts, pricing, and terms to maximize profitability while maintaining customer satisfaction.
• Monitor market trends and competitor activities to uncover new business opportunities.
• Collaborate with internal teams (sales, marketing, operations, and customer service) to ensure seamless service delivery.
• Analyze sales performance, generate reports, and devise strategies to enhance client engagement and retention.
• Ensure timely resolution of customer issues, acting as a liaison between the client and internal teams.
• Achieve and exceed sales targets and KPIs set by the company.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Sales or a related field.
• Minimum 5 years of experience as a Key Account Manager, Sales Manager or in a similar role.
• Strong knowledge of the banking and financial services market.
• Excellent negotiation, communication and relationship‑building abilities.
• Proven capability to analyze data and create strategic sales plans.
• Results‑driven mindset with strong problem‑solving skills.

Required skills

• Proficiency in CRM software.
• Advanced use of Microsoft Office Suite.