Security Manager

About the role

The Security Manager is responsible for safeguarding all hotel assets, associates, guests, and visitors. This role develops and enforces security strategies to protect the property from threats, violence, and any conduct that could compromise safety.

Key responsibilities

• Oversee daily security operations and supervise, train, and schedule security personnel.
• Develop, implement, and maintain security plans, policies, and SOPs to protect people and assets.
• Respond promptly to guest complaints and incidents, preparing timely reports for management.
• Maintain professional relationships with government and law‑enforcement partners to support security initiatives.
• Be visible on the hotel floor, assist staff as needed, and conduct departmental training.

Required profile

• Minimum 5 years of progressive experience in hotel security or a related field.
• Military or law‑enforcement background preferred.
• Fluent in English and Spanish, both written and spoken.
• Strong communication, problem‑solving, and crisis‑management abilities.
• Ability to maintain confidentiality and collaborate with all hotel departments.

What we offer

• Comprehensive medical, dental, vision, life, short‑term and long‑term disability insurance.
• 401(k) retirement plan with employer matching contributions.
• Paid holidays, vacation, and sick leave in accordance with state regulations.
• Employee assistance program, tuition reimbursement, and various paid leaves (jury duty, personal, medical, military).