Reservations & Front Office Agent

About the role

We are looking for a Reservations & Front Office Agent to be the first point of contact for guests at our seaside retreat in Ericeira. In this hybrid role you will manage bookings, support the front‑office team and help deliver seamless events, ensuring every stay starts with clarity and professionalism.

Key responsibilities

• Handle reservation requests via phone, email and online channels, maintaining accurate availability and rates.
• Support the Front Office team by managing agency communications, special requests and ensuring smooth guest arrivals.
• Provide administrative and logistical assistance to the Events team, from attendee lists to technical coordination.
• Assist revenue‑management activities, including yield management, and keep thorough documentation of all operations.

Required profile

• Fluent English; additional languages are a strong plus.
• Excellent attention to detail and ability to juggle multiple priorities in a dynamic environment.
• Previous experience in reservations or front‑office roles, preferably with knowledge of the MEWS system.
• Proactive, flexible and solution‑oriented, with a collaborative team spirit.

Required skills

• MEWS reservation system

What we offer

• Continuous training with internal and external specialists.
• Growth opportunities within an expanding hospitality group.
• Collaborative work environment with approachable hierarchies.
• “Family & Friends” rates at our hotels and a unique workplace with ocean views.