Quality Representative

About the role

The Quality Representative will lead the implementation of CHEP's Quality Audit program across owned and subcontracted plants, ensuring consistent delivery of high‑quality products and services. You will work closely with operations teams to embed best‑practice standards, drive continuous improvement, and support product and process rollouts.

Key responsibilities

• Implement and manage the Quality Audit program at CHEP‑owned and subcontracted facilities.
• Develop and deliver quality and compliance training for operations personnel.
• Establish and enforce compliance with quality best practices, standard procedures, and material handling guidelines at regional service centers.
• Conduct unannounced compliance audits covering product and process aspects.
• Support product and process strategy rollouts to raise quality standards.
• Assist in investigations of product and service failures, providing coaching and resolution.
• Collect and analyse field intelligence, focusing on metrics such as AQL, QMS compliance, and damage ratios.
• Monitor and report quality assurance performance at plant and country level.
• Communicate procedural changes and ensure timely corrective actions.
• Maintain and support management systems through regular process audits.

Required profile

• Bachelor’s or Master’s degree in Engineering, Business Administration or a related field.
• Solid knowledge of quality principles and experience in a quality‑focused environment.
• Understanding of CHEP products and operations.
• Lean Six Sigma Green Belt qualification (desirable).
• Hands‑on engineering background.
• Fluent in Portuguese and English; Spanish is a plus.

Required skills

• Lean Six Sigma Green Belt

What we offer

• Opportunity to influence quality standards across a global logistics network.
• Collaborative environment with continuous learning and development.