Ocean Transport Monitoring Specialist

About the role

The Ocean Transport Monitoring Specialist ensures end‑to‑end performance of ocean shipments, providing timely and visible stock delivery for Nestlé Business Solutions. The role combines continuous monitoring of transport milestones with proactive issue resolution, partnering with markets, suppliers, carriers and internal teams.

Key responsibilities

• Lead the enhancement of the transport monitoring (Track & Trace) process.
• Resolve exceptions throughout ocean transport promptly.
• Maintain data accuracy in the Ocean Platform and Dashboard for full market visibility.
• Coordinate loading dates with export teams and track containers from loading point to port of loading.
• Monitor shipments for deviations, update ETAs, and inform markets as needed.
• Manage arrival notices, follow up on empty container returns, and handle change‑of‑destination requests.
• Oversee platform performance against SLAs and ensure business continuity.
• Support operational tasks, conduct health checks, and drive continuous improvement initiatives.

Required profile

• Technical university degree.
• At least 5 years of experience in freight forwarding or shipping lines (import/export).
• Strong customer service orientation.
• Knowledge of physical logistics and supply‑chain project management.
• Experience working with logistics service providers.
• Advanced English proficiency (Spanish a plus).

Required skills

• Microsoft Excel
• Power BI
• PowerPoint

What we offer

• Development of expertise in Nestlé’s Shared Solutions Business.
• Immersion in a culturally diverse, international team.
• Flexible hybrid working model (2 days onsite per week).
• Opportunities for personal development and work‑life balance.