Ocean Transport Monitoring Analyst

About the role

The Ocean Transport Monitoring Analyst ensures end‑to‑end performance of ocean shipments, providing timely and visible stock delivery for Nestlé Business Solutions. Working in a hybrid model, the analyst collaborates with markets, suppliers, carriers and internal teams to proactively resolve issues and drive service excellence.

Key responsibilities

• Manage and continuously improve the transport monitoring (Track & Trace) process.
• Ensure timely resolution of exceptions throughout ocean transport.
• Maintain data accuracy in the Ocean Platform and Dashboard for full market visibility.
• Coordinate loading dates with export teams and track containers from loading point to port of loading.
• Monitor shipments for deviations, update ETAs, and inform markets as needed.
• Handle arrival notices, empty container returns, and change‑of‑destination requests.
• Oversee platform performance against SLAs and ensure business continuity.
• Support operational tasks, conduct health checks, and lead continuous‑improvement initiatives.

Required profile

• Technical university degree.
• At least 5 years of experience in freight forwarding or shipping lines (import/export).
• Strong customer‑service orientation and knowledge of physical logistics.
• Supply‑chain project‑management experience.
• Experience working with external providers.
• Advanced English proficiency (Spanish is a plus).
• Proficiency with Microsoft 365 tools (Excel, Power BI, PowerPoint, etc.).

Required skills

• Excel
• Power BI
• PowerPoint
• Microsoft 365

What we offer

• Development of expertise in Nestlé’s Shared Solutions Business.
• Immersion in a culturally diverse team.
• Local and international exposure.
• Flexible working arrangements.