Ocean Logistics Operations Specialist

About the role

The Ocean Logistics Operations Specialist ensures seamless execution of ocean transport activities by supervising shipment operations, optimizing shipment management systems, and collaborating with markets, suppliers, shippers, carriers, and Global Logistics Procurement to meet Nestlé service expectations.

Key responsibilities

• Lead and improve the transport monitoring (Track & Trace) process for ocean shipments.
• Ensure timely resolution of exceptions and maintain reliable data in the Ocean Platform and Dashboard.
• Coordinate loading dates with the export team and track containers from loading point through POL.
• Monitor shipments during ocean transit, identify deviations, update ETAs, and notify markets when required.
• Receive arrival notices, follow up on empty container return, and manage COD (change of destination) requests.
• Monitor platform performance against SLAs, ensuring continuity and supporting operational activities.
• Conduct health checks and contribute to continuous improvement and project initiatives.

Required profile

• Technical university degree.
• Approximately 5 years of experience in freight forwarding or shipping lines (import/export operations).
• Strong customer service skills.
• Knowledge of physical logistics.
• Project management experience within Supply Chain.
• Experience working with or managing providers.
• Advanced English (Spanish is a plus).
• Proficiency in Microsoft 365 (Excel, Power BI, PowerPoint, etc.).

What we offer

• Development of expertise in Nestlé’s Shared Solutions Business.
• Immersion in a culturally diverse team.
• Local and international exposure.
• Flexible working environment.
• Engagement and wellbeing activities.
• Competitive salary and annual bonus based on performance.
• Meal allowance card.
• Flex Benefits – choose the benefits that suit you best.
• Discounts through the Nestlé Club and partner offers.
• Free high‑quality coffee at the office.
• Special employee discounts in the company shop.
• Company equipment according to professional needs.
• Medical support available at the office.
• E‑learning courses and training programs.
• Career progression and possibilities for an international career.