Junior Service Desk Technician - User Support

About the role

Wire IT is looking for a Junior Service Desk Technician to provide first‑line user support on its Madeira office. You will join a fast‑growing, people‑centered team and help clients resolve IT issues while gaining hands‑on experience in a dynamic consulting environment.

Key responsibilities

• Respond to user tickets, diagnose and resolve hardware, software, and network problems.
• Escalate complex incidents to senior technicians following internal procedures.
• Document solutions and maintain knowledge‑base articles.
• Participate in routine system monitoring and basic cybersecurity checks.

Required profile

• Completed secondary education in Science & Technology or a degree in Computer Science.
• At least 3 years of experience in an IT support or service‑desk role.
• Basic and advanced cybersecurity training.

Required skills

• Basic cybersecurity fundamentals
• Advanced cybersecurity training

What we offer

• No‑term full‑time contract
• Health insurance and meal allowance
• 22 days paid vacation plus 4 extra days (Carnival, Christmas Eve, New Year’s Eve, Birthday)
• Referral bonus, special discounts, and flexible options
• Annual training budget and a supportive team culture