Italian-speaking Customer Service Advisor

About the role

We are looking for an Italian‑speaking Customer Service Advisor to join a leading Outsourcing/BPO consultancy in Porto. You will provide multilingual support across phone, email, live chat and social media, helping merchants navigate our payment solutions and products.

Key responsibilities

• Deliver customer support via phone, email, live chat and social media channels.
• Assist merchants with enquiries related to products, services and payment solutions.
• Resolve customer issues efficiently while ensuring an excellent experience.
• Support merchants throughout onboarding and product usage journeys.
• Identify opportunities to improve customer satisfaction and internal processes.
• Collaborate with Sales, Marketing and other departments to resolve enquiries.
• Maintain accurate records and document all interactions in internal systems.
• Meet quality, productivity and service level targets.

Required profile

• Native or fluent Italian (C2) and good command of English (minimum B2).
• Previous experience in a contact centre or customer service role is preferred.
• Comfortable using smartphones, tablets, computers and digital applications.
• Strong communication and interpersonal skills with a solution‑oriented mindset.
• Ability to stay calm under pressure and work effectively in a fast‑paced team.
• Willingness to work rotational shifts, including weekends.

Required skills

• Proficiency with smartphones, tablets, computers and digital applications.

What we offer

• Opportunity to work with a leading global travel & tourism brand.
• Professional growth within the BPO industry.
• Collaborative and supportive work environment.
• Access to exclusive travel perks and discounts.