Italian Customer Support in Lisbon

About the role

We are seeking motivated Italian‑speaking professionals to join our customer experience team in Lisbon. You will provide friendly, high‑quality assistance to customers of internationally recognised brands through phone, email and chat, helping to create seamless post‑sale journeys.

Key responsibilities

• Deliver personalized support to Italian‑speaking customers via phone, email and chat.
• Accurately document every interaction in internal systems and follow company procedures.
• Handle post‑sale queries such as order tracking, warranties, returns, exchanges, cancellations and refunds.
• Identify customer needs, suggest relevant products or services and contribute to revenue growth.
• Maintain and update order information and customer records in the CRM with high accuracy.

Required profile

• Native or near‑native Italian (C1/C2) and at least B2 level English.
• Strong verbal and written communication skills.
• Positive, professional attitude with excellent interpersonal abilities.
• Analytical mindset, problem‑solving capability and attention to detail.
• Ability to thrive in a target‑driven, dynamic, team‑oriented environment.

Required skills

What we offer

• Opportunity to work with globally recognised brands in a multicultural setting.
• Career development within a large, internationally‑operating outsourcing organisation.
• Collaborative, inclusive workplace focused on professional growth.