IT Operations Support Specialist

About the role

We are looking for an IT Operations Support Specialist to provide operational IT support for manufacturing, laboratory, QA, facilities and utilities areas. The role involves monitoring and managing mission‑critical computerized systems and leading validation activities.

Key responsibilities

• Provide day‑to‑day operational support for systems such as Syncade, LIMS, network infrastructure and stand‑alone computers.
• Monitor, manage and execute validation/qualification plans for computerized systems in a pharmaceutical production environment.
• Lead the validation team in designing, developing and executing validation protocols.

Required profile

• Bachelor’s (or Associate) degree in Computer Science, IT, Engineering or related field.
• Minimum two years experience in pharmaceutical manufacturing, quality operations, computerized systems administration or software development.
• Strong knowledge of FDA 21 CFR Part 11, EMEA regulations, change‑control and system life‑cycle concepts.
• Excellent written and oral communication in Spanish and English.

Required skills

• Client‑server environments, Windows operating systems.
• Relational databases – Oracle, SQL.
• SAP/R3 (highly desirable).
• Experience with Syncade, Laboratory Information Management Systems.
• Understanding of validation, qualification and regulatory compliance for computerized systems.