International Finnish-Speaking Customer Support Specialist

About the role

We are seeking a Finnish‑speaking Customer Support Specialist to join our international team in Lisbon. The role involves assisting customers of a global brand through phone, email and chat, delivering high‑quality service in both Finnish and English.

Key responsibilities

• Provide first‑line support to Finnish‑speaking customers via phone, email and live chat.
• Answer product‑related questions, process orders and handle general inquiries.
• Resolve complaints and propose appropriate solutions within defined deadlines.
• Maintain accurate customer records and update internal systems.
• Collaborate with internal departments to ensure timely case resolution.

Required profile

• Native or fluent Finnish (C1‑C2) and strong command of English.
• Previous experience in customer service or call‑center environments is a plus.
• Excellent communication, problem‑solving and interpersonal abilities.
• Ability to work efficiently in a fast‑paced, multicultural setting.
• Team‑oriented attitude with a proactive mindset.

Required skills

What we offer

• Full‑time schedule Monday‑Friday, 08:00‑18:00.
• Hybrid working model after a three‑month on‑site onboarding period.
• Competitive salary package and additional benefits.
• Paid training and structured onboarding.
• Modern office in Lisbon and an international, multicultural team.
• Career development opportunities and ongoing support from Workster.