Hotel Front Desk Agent

About the role

The Guest Service Agent will be the first point of contact for guests at the Residence Inn by Marriott San Juan Isla Verde. You will deliver courteous, efficient service during check‑in, throughout the stay, and at checkout while supporting the hotel’s revenue goals.

Key responsibilities

• Greet and welcome all guests in line with Highgate standards.
• Manage the PBX console and ensure smooth telephone operations.
• Answer guest inquiries about hotel services, facilities, and local attractions.
• Log and deliver packages, mail, and messages to guests and meeting rooms.
• Maintain the Front Office log and daily trace file.
• Handle cash and credit transactions according to company policies.
• Provide accurate rate, package, and promotion information from the Red Book.
• Process room reservations and apply the correct rate‑quoting scenario.

Required profile

• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to follow procedures.
• Customer‑focused attitude with a proactive approach to problem solving.
• Ability to work in a fast‑paced, guest‑oriented environment.

Required skills

• Operation of a PBX telephone system.