Help Desk Specialist – Primavera CRM

About the role

KCS IT is seeking a motivated Help Desk Specialist to provide first‑line support for Primavera CRM applications. The role is hybrid, based in Lisbon, and will serve multiple clients across different sectors, ensuring smooth operation of CRM functionalities.

Key responsibilities

• Receive, log and resolve user tickets related to Primavera CRM.
• Diagnose functional issues, reproduce problems and guide users to solutions.
• Collaborate with development and business teams to escalate complex incidents.
• Maintain accurate documentation in the ticketing system.
• Participate in periodic system reviews and suggest improvements.

Required profile

• 3‑4+ years of experience in Help Desk, Application Support or IT Support.
• Minimum 2 years of hands‑on experience with Primavera CRM.
• Strong analytical and problem‑solving abilities.
• Excellent communication skills with a customer‑oriented mindset.
• Fluent Portuguese and English (B2 level or higher).

Required skills

• Primavera CRM
• Ticketing systems
• Incident management

What we offer

• Personalised career development and training programmes.
• Opportunities to work on international projects, especially in the Benelux region.
• Flexible hybrid work model with remote and onsite options.
• Well‑being benefits such as nutrition, psychology, yoga and personal training sessions.