German-Speaking Front Desk Sales and Video Surveyor

About the role

This role in Lisbon involves turning leads into virtual or physical surveys and then into sales by assessing all move requirements. You will target web leads, email leads, lead generators and phone enquiries, working closely with the sales and operational teams to coordinate leads.

Key responsibilities

• Respond to consumer leads within a set time frame (less than 1 hour).
• Contact customers, collect information, evaluate and probe business opportunities, and use the company's preferred providers or technology to run surveys.
• Arrange follow-up appointments within a set time and build strong customer relationships.
• Evaluate customers' inventory using the preferred virtual survey tool; virtual surveys are booked through technology partners on 100% of opportunities, and physical surveys only through a third party if too complicated or high value.
• Maintain accurate and up-to-date sales lead progress in the company's CRM system.
• Match customer needs with the company's service capabilities, reassure customers about the move process and custom formalities, and follow up frequently.
• Make follow-up calls on moves, give feedback results, and look to upsell other services.
• Achieve a minimum conversion target from lead to opportunity and take on other duties as directed by management.

Required profile

• Self-starter with a sense of urgency, able to work in a fast-paced environment and meet tight deadlines.
• Assertive person with good written and verbal interpersonal skills, and an excellent customer service attitude.
• Customer service or tele-sales experience, ideally in the logistics/mobility industry.
• Positive, flexible, willing to learn, with a demonstrated work ethic and a track record of overachievement, including proactive prospecting calls.
• Ability to adapt to a rapidly changing, fast-paced early-stage company.

Required skills

• Proficiency in Microsoft Office applications.
• Good written and spoken English; additional languages are a plus.