This job is no longer available
This job expired on 22/07/2026. It no longer accepts applications.
Front Office Agent (M/F)
Pestana Hotel Group · Loulé
Job description
About the role
We are looking for a passionate Front Office Agent to join our team at Pestana Vila Sol. In this position you will be the first point of contact for guests, ensuring a smooth and welcoming experience from arrival to departure.
Key responsibilities
- Greet guests and assist with check‑in and check‑out procedures.
- Maintain a positive attitude and friendly demeanor at all times.
- Answer guest questions, respond to requests, and provide accurate information.
- Handle incoming phone calls and forward them appropriately.
- Ensure compliance with quality standards and hotel policies.
- Keep the front desk area tidy and organized.
Required profile
- Previous experience in a similar front‑office or reception role.
- Strong attention to detail and accuracy.
- Excellent planning, organization, and multitasking abilities.
- Professional appearance and attitude.
- Team‑player with flexibility regarding work schedules.
- Ability to respond appropriately to diverse customers and guests.
Required skills
- Effective verbal and written communication in French.
- Effective verbal and written communication in English.
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Pestana Hotel Group
Loulé