French‑Speaking Customer Service Support (Telecom)

About the role

We are seeking a French‑speaking Customer Service Support specialist to join our Braga team. You will assist customers using telecom products, delivering clear guidance and troubleshooting via phone, email and chat.

Key responsibilities

• Handle customer inquiries in French with professionalism and empathy.
• Assist with telecom services, including plan information, billing issues, activations and modifications.
• Troubleshoot technical problems and coordinate with technical and operational teams to provide timely solutions.
• Guide customers to improve their overall service experience.
• Collect and share customer feedback to support continuous improvement.

Required profile

• Fluency in spoken and written French.
• Good communication skills and a customer‑oriented mindset.
• Ability to work on‑site in Braga and reside within 30 km of the city.
• Previous experience in customer support, preferably in telecom, is a plus.

Required skills

• French language proficiency.

What we offer

• Competitive salary.
• Full training on telecom products and procedures.
• Supportive team environment.
• Opportunities for career growth.