French Speaking Customer Support Specialist (Lisbon)

About the role

Kats Recruitment is hiring French-speaking Customer Support Specialists for an on-site role in Lisbon, Portugal. You will be the front-line contact for French-speaking customers across France, Belgium and Switzerland, handling inquiries by phone, email and live messaging, and assisting with product and account administration. The position is full-time and 100% on site.

Key responsibilities

• Deliver friendly, professional and empathetic customer care in French via phone, email and live messaging.
• Help customers with account configuration, order management, billing, deliveries and returns.
• Diagnose customer problems and guide users to clear, first-contact resolutions.
• Maintain high standards of CSAT, service quality and response metrics.
• Log interactions, case details and outcomes in internal CRM systems.
• Escalate complex technical, billing or operational issues to senior support teams.
• Work with colleagues and team leads to improve service.

Required profile

• Native or near-native French (C1/C2), written and spoken.
• Good English (B2 or higher) for internal communication, training and systems.
• Strong communication and active listening, with a customer-centric approach.
• Comfortable with digital apps, ticketing tools and browser-based systems.
• Flexible to work full-time on rotational shifts, Monday to Sunday (two rest days per week).
• Resides in Lisbon or is willing to relocate; prior experience in support, contact centres, hospitality or retail is an asset.

What we offer

• Competitive monthly base salary paid in 14 installments, plus monthly performance bonuses.
• Daily meal allowance, holiday and Christmas allowances.
• Private health insurance after onboarding.
• Relocation support for eligible candidates, including flight reimbursement, initial accommodation, airport pickup and help with tax and social security registration.
• Fully paid initial training, coaching, mentorship and internal career paths.