French-Speaking Customer Support Specialist

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat and email while delivering friendly, efficient service.

Key responsibilities

• Deliver top‑tier support in both French and English through voice and chat.
• Troubleshoot issues and provide effective resolutions with a customer‑first mindset.
• Build strong relationships through clear and empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Provide customer feedback to help improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in French and English, both written and spoken.
• Excellent written and verbal communication skills.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Competitive pay with annual reviews.
• Paid time off for rest and personal needs.
• Monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home setup.