French Customer Support Specialist – Lisbon

About the role

Build your future in customer experience! Are you passionate about supporting customers and finding the right solutions to their needs? Join an international team as a Customer Specialist and play an important role in creating smooth, professional, and positive customer experiences.

Key responsibilities

• Deliver high-quality customer support through phone, email, chat, and digital communication channels.
• Respond to customer questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen carefully to customers and identify the most appropriate solutions to their requests.
• Manage complaints and customer situations in a calm, professional, and solution‑oriented manner.
• Guide customers through relevant procedures, platforms, products, and services.
• Maintain accurate records of customer interactions and actions taken in internal systems.
• Collaborate with other departments when additional support or investigation is required.
• Recognise recurring issues and share relevant feedback to contribute to service improvements.
• Keep your knowledge of products, services, procedures, and company policies up to date through training and continuous learning.

Required profile

• Languages: Fluent French (C1/C2) and good command of English (B2).
• Eligibility: EU citizenship or a valid Portuguese residence permit.
• Communication: Excellent verbal and written communication skills.
• Problem‑Solving: Strong analytical thinking and a practical approach to finding solutions.
• Profile: Customer‑oriented, proactive, organised, detail‑focused, and willing to learn.
• Interest: Motivation to develop professionally within the travel industry.

What we offer

• Attractive Salary: Competitive compensation aligned with your skills and experience.
• Meal Allowance: Additional support towards your daily meals.
• Health & Life Insurance: Access to insurance benefits designed to support your well‑being.
• Relocation Support: Assistance for eligible candidates relocating to Portugal.
• Onsite Environment: Work from a collaborative and international office where you can develop your skills and career.