French Customer Service Representative

About the role

We are seeking fluent French and English speakers to join a multilingual customer support team for a leading telecommunications company. The position is fully remote within Portugal and offers long‑term stability, professional development, and the chance to assist customers in a fast‑paced environment.

Key responsibilities

• Provide first‑line support to French‑speaking customers via phone, email and chat.
• Handle account, billing, service and technical enquiries.
• Troubleshoot issues and resolve them efficiently.
• Guide customers on products, services and platform features.
• Escalate complex cases to specialised teams when necessary.
• Collect feedback and contribute to continuous service improvement.

Required profile

• Fluent French and English (minimum C2 level).
• Previous experience in customer support or contact‑centre environments is a plus.
• Strong communication, problem‑solving and attention to detail.
• Comfortable using digital tools and working in a fast‑moving setting.
• Positive, customer‑focused mindset.

Required skills

What we offer

• Permanent contract after a 6‑month probation period.
• Fully remote work within Portugal.
• Competitive monthly compensation (base salary €920 plus allowances and bonuses).
• Language allowance, performance and attendance bonuses.
• Meal allowance, flex‑work allowance and multiskill bonus.
• Private health insurance, paid training and career progression opportunities.
• Supportive, multicultural team environment.