French Customer Advisor - LIS3

About the role

Cross Border Talents is hiring a French Customer Advisor for its LIS3 project in Lisbon. You will support clients through the after-sales process by handling their questions and requests, and you will benefit from a fast-growing company with internal career progression.

Key responsibilities

• Assist clients via inbound calls in the after-sales process by answering questions about reservations and handling potential requests.
• Manage the post-sale when necessary.

Required profile

• Native or proficient French (C1-C2) and fluent English (at least B2).
• Excellent communication skills, empathy and team spirit.
• Previous experience in customer service or as a tourism/travel representative is a plus.
• For non-EU residents, a valid work permit is mandatory.

What we offer

• Competitive wages paid in 14 monthly installments per year, plus a performance bonus.
• Meal allowance and health insurance with a dental plan after 6 months.
• Relocation package including shared accommodation, help with tax and bank account paperwork and flight reimbursement.
• Opportunities to join company events and activities, and inter-company mobility to other sites worldwide.