French Bilingual Service Desk Agent – Talent Pool

About the role

The Service Desk Agent will be the first point of contact for IT support requests within Fujitsu’s Portuguese operations. Working from the Lisbon office, you will assist French‑speaking users, diagnose incidents, and resolve a range of hardware and software issues while delivering a customer‑centric experience.

Key responsibilities

• Receive and log service requests and incidents via phone, email or ticketing system.
• Troubleshoot and resolve standard hardware (PCs, printers, peripherals) and software problems.
• Provide clear guidance and follow‑up to ensure user satisfaction.
• Escalate complex issues to higher‑level support teams when necessary.
• Contribute ideas to improve service desk processes and adopt new automation tools.

Required profile

• Fluent in French and English, with strong communication skills.
• Customer‑focused attitude, able to listen actively and build trust.
• Willingness to stay updated on emerging IT trends and tools.
• Ability to work collaboratively in a fast‑paced environment.

Required skills

• Basic hardware troubleshooting and configuration.
• Standard software support and problem resolution.
• Familiarity with ticketing systems and remote support tools.