Field Service Support Administrator – AMER North

About the role

The Field Service Support Administrator will provide administrative and operational assistance to the AMER North Energy Field Service organization. Working in a hybrid setting, you will help ensure efficient service delivery, smooth onboarding, and continuous process improvement across multiple countries.

Key responsibilities

• Support Field Service Team Leaders with onboarding, documentation, and induction of new hires.
• Coordinate training requirements and maintain employee records for the field service team.
• Administer corporate credit‑card accounts and manage timesheet validation processes.
• Distribute and follow up on customer satisfaction surveys (NPS) and WeCare actions.
• Assist the Operations Advisor with quality‑system documentation and Service Readiness Assessments.
• Produce, maintain, and share operational reports, newsletters, and business data.
• Provide first‑line support for Salesforce, SAP, DashPivot, Microsoft Office, and other business applications.

Required profile

• Strong organizational skills with high attention to detail.
• Ability to manage multiple priorities and work with teams across different countries.
• Excellent communication skills for interacting with internal stakeholders and customers.

Required skills

• Salesforce
• SAP
• DashPivot
• Microsoft Office (Excel, Word, PowerPoint)
• Timesheet administration
• Corporate credit‑card management

What we offer

• Permanent contract with hybrid work mode.
• Opportunity to contribute to a global field service organization.
• Professional development through training coordination and process improvement initiatives.