Deskside Support

About the role

We are seeking a Deskside Support professional to deliver on‑site end‑user assistance for hardware and software issues at a client location. The role serves as the primary representative of the Infosys support team, ensuring high‑quality service for all users, including VIPs.

Key responsibilities

• Provide end‑user and deskside support for hardware and software problems.
• Support Windows operating systems (Windows 10 & 11) and Microsoft O365 applications.
• Manage IT support activities directly at the client site.
• Deliver VIP / concierge user support and maintain high customer satisfaction.
• Troubleshoot conference room devices, projectors and meeting‑room facilities.
• Coordinate with Network and Data Center teams to resolve issues.
• Record and track incidents and service requests in the ITSM tool (ServiceNow preferred).
• Handle device provisioning, replacement and Device‑as‑a‑Service (DaaS) lifecycle management.

Required profile

• Experience in End‑User Computing (EUC) / deskside support.
• Proven ability to support Windows 10, Windows 11 and Microsoft O365.
• Familiarity with desktop/laptop hardware and software troubleshooting.
• Experience providing VIP or concierge level support.
• Knowledge of SCCM client installation, Active Directory and basic networking.
• Ability to work closely with network and data‑center teams.

Required skills

• EUC / Deskside Support
• Windows 10 & Windows 11 Administration and Troubleshooting
• Microsoft O365 Support
• Desktop/Laptop Hardware & Software Troubleshooting
• VIP / Concierge User Support
• SCCM Client Installation & Troubleshooting
• Active Directory
• Basic Networking Knowledge
• ServiceNow (preferred)
• Meeting Room & Conference Device Support
• Device as a Service (DaaS) Lifecycle Management