Customer Support Representative (Spanish-Speaking)

About the role

A leading global provider of customer experience and business process outsourcing services, recruited by David Kennedy Recruitment, is looking for a Spanish-speaking Customer Support Representative to join its team in Lisbon. The role supports an international fintech company specialising in digital payments and point-of-sale solutions, helping merchants with account management, technical troubleshooting, payment enquiries and product support. The position is full-time and on-site.

Key responsibilities

• Handle customer enquiries by phone, email and chat in a professional and friendly way
• Help merchants with account creation, onboarding and general account management
• Provide technical support for payment applications, card readers and related accessories
• Resolve enquiries about transactions, deposits, payment processing and activity reports
• Support customers with product orders, logistics and delivery questions
• Recommend suitable products or services when appropriate
• Troubleshoot technical and operational issues and maintain accurate customer records
• Collaborate with internal teams to resolve complex enquiries

Required profile

• Fluent Spanish and English, written and spoken
• Previous experience in customer support, technical support, payments or FinTech is an advantage
• Willingness to work on-site in Lisbon
• Flexibility to work rotational shifts Monday to Sunday, between 15:00 and 00:00

Required skills

• Good technical aptitude and ability to troubleshoot basic software and hardware issues
• Comfortable with computers, digital platforms and customer management systems
• Strong organisational skills, attention to detail and commercial awareness

What we offer

• Competitive salary package with Christmas and holiday allowances
• Meal allowance of €7 per working day
• Health insurance from the first day of employment
• 10-day training programme and company-provided accommodation option for eligible candidates
• 22 days of annual leave under Portuguese law