Customer Success Specialist (Remote)

About the role

We are looking for a driven, client‑focused Customer Success Specialist to be the primary point of contact for a portfolio of clients. You will help them extract maximum value from our blockchain analytics platform, achieve business goals and stay long‑term partners.

Key responsibilities

• Own the end‑to‑end customer relationship post‑sale, from onboarding through renewal and expansion.
• Conduct regular business reviews and check‑ins to monitor client health, usage and satisfaction.
• Serve as the voice of the customer internally, collaborating with Product, Sales and Support to resolve issues.
• Deliver tailored training sessions and product walkthroughs for clients of varying technical levels.
• Identify upsell and cross‑sell opportunities and work with Sales Executives to convert them.
• Monitor engagement metrics and proactively address churn risk.
• Assist clients in understanding blockchain analytics, compliance workflows and platform best practices.
• Maintain accurate records of interactions, health scores and account plans in HubSpot CRM.

Required profile

• English proficiency; additional languages are a plus.
• 3+ years experience in Customer Success, Account Management or a client‑facing role within fintech, SaaS or compliance technology.
• Solid understanding of blockchain fundamentals, cryptocurrency markets or financial‑crime compliance (AML/KYC).
• Excellent communication and presentation skills, able to convey complex technical concepts clearly.
• Proactive, organised and data‑driven approach to managing a portfolio of accounts.
• Comfortable working in a remote‑first, fast‑paced environment.