Customer Success Manager

About the role

Jscrambler is seeking a motivated Customer Success Manager to act as the bridge between our engineering, sales, and customer teams. You will ensure customers receive maximum value from our client‑side protection platform and help shape product improvements through feedback.

Key responsibilities

• Develop trusted relationships with customer stakeholders to drive product adoption and engagement.
• Proactively expand relationships and identify growth opportunities.
• Closely manage and nurture accounts to mitigate attrition risk.
• Lead quarterly reporting to measure usage, adoption and deliver business value.
• Drive continuous improvement of processes and practices to maximize team impact.
• Partner with internal stakeholders to align account activities with customer business cases.
• Capture and convey customer feedback for product and service enhancements.
• Oversee day‑to‑day functions of the customer service, success and project management teams.
• Assist sales with technical demos, proof‑of‑concept setups and meeting participation.
• Implement support processes to enhance customer satisfaction and identify upsell strategies.

Required profile

• Bachelor’s degree in Management, Engineering or equivalent experience.
• 4+ years of combined Customer Success and project delivery/management experience.
• Proven ability to manage accounts, drive adoption and identify growth opportunities.
• Strong communication skills to convey feedback to product and engineering teams.

Required skills