Customer Service Representative

About the role

The Customer Service Representative will work full‑time on‑site in Carolina, Puerto Rico, acting as the main point of contact for customers through phone, email and other channels. The role focuses on delivering accurate information, resolving issues promptly and documenting each interaction to ensure a consistently positive experience.

Key responsibilities

• Answer customer inquiries via phone, email and additional communication platforms.
• Provide accurate product or service information and troubleshoot problems.
• Document all interactions in the CRM system and maintain up‑to‑date records.
• Collaborate with internal teams to address complex customer needs.
• Contribute to service‑quality targets and continuous improvement initiatives.

Required profile

• Strong customer‑service mindset and commitment to excellent experiences.
• Excellent verbal and written communication skills.
• Effective problem‑solving abilities and professional handling of concerns.
• Ability to multitask, prioritize tasks and stay organized in a fast‑paced environment.
• Positive attitude, professionalism and teamwork orientation.
• Willingness to work flexible schedules.
• Previous experience in customer service, call‑center, retail, hospitality or administrative support is a plus but not mandatory.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using CRM platforms.
• Comfortable working with standard computer software.

What we offer

• Competitive salary with performance‑based bonuses and incentives.
• Flexible scheduling options.
• Opportunities for professional growth and development within a collaborative environment.