Customer Service Advisor – French Speaker

About the role

Farfetch is seeking a French‑speaking Customer Service Advisor to join its Operations team in Lisbon. You will be the front‑line representative for both consumers and partner boutiques, delivering premium support across multiple channels.

Key responsibilities

• Respond to customer inquiries via chat, email and telephone.
• Provide accurate information about products, services and order status.
• Act as the face of Farfetch, ensuring a seamless and luxurious experience for shoppers and partners.
• Collaborate with internal teams to resolve issues and improve service processes.

Required profile

• At least 1 year of customer service experience, preferably in a fashion or e‑commerce environment.
• Fluent in English and French (mandatory).
• Strong written communication and active listening abilities.
• Passion for fashion and knowledge of luxury brands.

Required skills

• Proficiency with IT systems and standard Windows applications.

What we offer

• Health insurance for the whole family.
• Flexible working environment and well‑being support.
• Extra days off, sabbatical program and community‑giving days.
• Training opportunities with free access to Udemy and a flexible benefits program.