Customer Experience Specialist (French Speaker)

About the role

Armatis, a leading customer relationship outsourcing company with more than 37 years of experience, is looking for a French-speaking Customer Service Advisor to join a growing project in the energy sector. You will work in modern offices in Guimarães; the first few months are office-based, and after 3 to 4 months you may be eligible for remote work depending on consistent performance.

Key responsibilities

• Make and receive calls to help customers with their enquiries
• Handle customer requests through back-office channels
• Advise and support customers throughout their experience
• Identify customer needs and offer suitable solutions
• Handle objections and complaints professionally
• Carry out sales-related tasks as required by the project
• Ensure a high-quality customer service experience using various IT applications, systems and digital tools

Required profile

• Excellent command of French, written and spoken (C1 or C2 mandatory)
• Previous experience in customer service, call centre, sales or advisory roles is an advantage
• Availability for variable and rotating schedules
• Full-time availability: 40 hours per week, 8 hours per day
• Candidates must already reside in Portugal; relocation is not provided

Required skills

• Good theoretical and practical computer skills
• Strong interpersonal and communication skills
• Proactive attitude and results-oriented approach

What we offer

• Employment contract from the first day of training and paid initial training
• Attractive salary package and attendance bonus
• Opportunities for career development and progression
• Modern, well-equipped office in Guimarães and possible remote work after 3 to 4 months
• Discounts and partnerships with leading brands in banking, healthcare, sports and fashion