Customer Care Specialist – Lisbon

About the role

Join BYD Group in Lisbon as a Customer Care Specialist and become the primary point of contact for our customers. You will ensure a seamless, customer‑centric experience throughout the journey, collaborating with dealers and internal teams to resolve issues efficiently.

Key responsibilities

• Manage customer inquiries, requests, and complaints across multiple channels.
• Provide timely case management and keep customers informed.
• Maintain accurate customer data and case updates in CRM platforms.
• Coordinate with Sales, Aftersales, Service, Dealers and other internal teams for issue resolution.
• Collect and analyse feedback, identify recurring issues and suggest process improvements.
• Monitor market trends to anticipate evolving customer expectations.
• Represent BYD as a brand ambassador, ensuring a professional and consistent experience.
• Participate in occasional business trips and customer‑care initiatives.

Required profile

• Bachelor’s degree in Business Administration, Management, Marketing, Communications or a related field.
• Previous experience in customer care, service, CRM, aftersales or the automotive sector is a plus.
• Strong customer focus, communication and problem‑solving abilities.
• Organised, proactive, able to work independently and collaborate across departments.
• High level of discretion and attention to detail when handling customer information.
• Fluent in English and Portuguese, both written and spoken.
• Willingness to travel occasionally for business needs.

Required skills

• Proficiency with CRM systems.
• Advanced use of Microsoft Excel.
• Advanced use of Microsoft PowerPoint.

What we offer

• Opportunity to work in a fast‑growing, innovative global automotive company.
• Close collaboration with top leadership on strategic projects.
• Dynamic, multicultural environment that values proactivity and creativity.
• Professional development and growth within the electric mobility sector.