Customer Care Specialist – German Market (Remote)

About the role

As a Customer Service Representative you will support customers in the German market, ensuring a high‑quality experience across all interactions. You will join Schmitz Cargobull, a leading international logistics and transportation company, and help promote its products and digital services.

Key responsibilities

• Manage outbound customer communications for the German market.
• Promote products, digital services and customer‑focused solutions.
• Conduct customer satisfaction surveys and accurately document feedback.
• Maintain and update customer information within CRM systems.
• Identify customer needs and potential business opportunities, forwarding qualified leads to relevant teams.
• Ensure all customer interactions meet established quality and service standards.
• Build positive relationships with customers to contribute to an exceptional experience.

Required profile

• Native‑level German speaker (mandatory).
• Previous experience in Customer Service, Customer Support or Call Center environments.
• Good English communication skills (minimum B2 level).
• Experience working with CRM systems and digital communication tools.
• Strong communication and interpersonal skills.
• Customer‑oriented mindset with a focus on service excellence.
• Proactive, reliable and self‑motivated approach.
• Ability to work independently in a remote environment.

What we offer

• 100% remote working model.
• Opportunity to join a leading international organisation.
• Collaborative and supportive work environment.
• Continuous learning and development opportunities.
• Stable and long‑term career prospects.