Claims Management Specialist (French Speaker)

About the role

Join Nestlé Business Solutions as a Claims Management Specialist, focusing on French‑speaking customers. You will analyse, resolve and categorise claims and deductions within the Order to Cash (O2C) process, supporting internal and external stakeholders.

Key responsibilities

• Receive, register, assign and categorise all customer claims and deductions.
• Analyse and solve claims, ensuring timely resolution.
• Contribute to continuous‑improvement initiatives and process standardisation across markets.
• Monitor and report KPI performance during Daily Operational Reviews.
• Participate in SLA trend analysis, root‑cause investigations and problem‑solving activities.

Required profile

• Degree in Business, Finance, Economics or related field (preferred but not mandatory).
• Understanding of basic finance terminology and debit/credit accounting rules.
• Fluent French and advanced English communication skills.
• Strong analytical, problem‑solving and organisational abilities.
• Positive attitude, willingness to learn and teamwork orientation.

Required skills

• Microsoft Excel (advanced)
• Microsoft Office applications

What we offer

• Professional development within Nestlé’s Shared Solutions Business.
• Exposure to a multicultural, international team.
• Flexible hybrid working model (2 days onsite).
• Engagement and wellbeing activities.
• Competitive salary with performance‑based annual bonus.
• Meal allowance card.