Assistant Front Office Manager – Hospitality

About the role

The Pestana Hotel Group is looking for an enthusiastic Assistant Front Office Manager to support the daily reception operations at the Pestana Porto Covo Residences. You will work closely with the Front Office Manager to ensure smooth guest experiences and efficient front‑desk processes.

Key responsibilities

• Implement front‑desk objectives, procedures and service standards.
• Recruit, train and schedule front‑office staff.
• Handle guest inquiries, complaints and provide exceptional customer service.
• Maintain a clean, organized reception area and manage office supplies and equipment.
• Oversee bookings, appointments, phone calls and email communications.
• Conduct performance reviews and provide coaching to front‑desk team members.
• Perform administrative tasks such as filing, record updates and other duties as needed.

Required profile

• Bachelor’s degree in hospitality management or a related field.
• Minimum of 3 years experience in a similar front‑office or reception role.
• Strong organizational, time‑management and communication skills.
• Proven ability to deliver high‑quality customer service.
• Leadership and training capabilities.

Required skills

• Proficiency with Opera property‑management software.