Application Support Specialist

About the role

We are looking for an Application Support professional to join our Inetum team in Porto. You will work in a hybrid environment, supporting internal and external customers while ensuring high‑quality service and data confidentiality.

Key responsibilities

• Process incoming requests (telephone, email, etc.) from customers and partners in line with quality, security and confidentiality standards.
• Maintain and continuously improve the customer relationship, flagging dissatisfaction and safeguarding professional secrecy.
• Participate in the dissemination of best practices, report anomalies and suggest process or organisational improvements.
• Help keep procedures and operating instructions up to date.

Required profile

• Minimum 3 years experience as a technical support advisor.
• Strong knowledge of data‑related business processes (mandatory).
• Ability to translate business needs into IT requirements.
• Experience working in Agile environments.
• Proven analytical, organisational and proactive mindset.
• Experience in banking or insurance is a plus.
• Fluent French (C1) and good English (B2).

Required skills

• Data business knowledge
• Agile methodology

What we offer

• Hybrid work regime with office in Porto.
• Integration into a multicultural European Service Centre supporting BNP Paribas Cardif entities.
• Exposure to a dynamic insurance and financial services environment.
• Opportunities for professional growth and development.