Application Support Engineer – French Speaker

About the role

Decskill is seeking an Application Support Engineer who is fluent in French to join its growing team. You will work closely with front‑office and middle‑office users, providing first‑line assistance and ensuring smooth operation of finance‑related applications.

Key responsibilities

• Assist front‑office and middle‑office users in daily tasks, troubleshoot incidents and design work‑arounds.
• Perform first‑level incident investigation and resolution.
• Serve as the single point of contact for user‑related topics and coordinate cross‑functional teams to address transversal issues.
• Understand business processes, assess impacts, and continuously improve service levels.
• Maintain up‑to‑date business knowledge through ongoing training.

Required profile

• Fluent in English and French.
• Strong knowledge of investment finance products such as derivatives and money‑market instruments.
• Ability to understand and communicate business impacts of technical issues.

Required skills

• SQL Server
• Oracle
• Sybase
• Kibana
• Grafana
• ServiceNow or similar ticketing tools

What we offer

• Long‑term projects with national and international scope.
• Opportunities for technical and professional growth.
• A people‑first culture focused on transparency, trust and collaboration.