Air Freight Forwarder (Lisbon)

About the role

Scan Global Logistics is seeking an Air Freight Forwarder to join its operations team in Lisbon. You will play a key part in managing import shipments, ensuring smooth documentation flow and providing top‑level customer service.

Key responsibilities

• Plan and coordinate import air shipments, preparing all required documentation.
• Prepare, control, and distribute documents to shippers, consignees and suppliers.
• Track shipment status, handle incidents and ensure resolutions that exceed customer expectations.
• Consolidate individual shipments and arrange timely pickup and delivery.
• Prepare price quotes and approve supplier invoices and shipping documents.
• Monitor compliance with defined KPIs and targets.
• Implement new customers, sales representatives, suppliers and procedural updates.

Required profile

• Minimum 1 year experience in air operations.
• Previous experience in customer support or client service.
• Fluent in Portuguese and proficient in written and spoken English.
• Strong communication abilities and attention to detail.

Required skills

• MS Office

What we offer

• Health insurance
• Full‑time, on‑site position in the Lisbon office