Account Manager II – Strategic Enterprise (Sales Plan)

About the role

We are seeking a highly motivated, analytical, and relationship‑driven Account Manager II to grow and retain a select portfolio of strategic multinational restaurant partners on the Uber Eats platform. In this client‑facing, individual‑contributor role you will drive strategic conversations, uncover growth opportunities, and ensure operational health for our most sophisticated partners.

Key responsibilities

• Own a high‑value book of business, managing ultra‑high value accounts with focus on revenue, profitability, operational health and client satisfaction.
• Drive growth through consultative strategy and Joint Business Plans, aligning with cross‑country points of contact.
• Monitor operational metrics such as defect rate, order reject rate and ad spend efficiency, taking direct action to improve partner performance.
• Serve as the trusted advisor, resolving conflicts, providing platform insights and guiding partners toward business excellence.
• Collaborate with internal stakeholders—including CSMs, specialists and product teams—to deliver holistic support and tailored solutions.
• Synthesize partner feedback into actionable recommendations that influence Uber’s product and commercial roadmap.

Required profile

• 6‑8 years of experience in a B2B client‑facing role (account management, sales, customer success or senior retail/food‑service leadership).
• Proven ability to drive commercial success across the full sales lifecycle and to build strong client relationships.
• Strategic thinker with strong analytical and problem‑solving skills; comfortable diving into data.
• Excellent communication and interpersonal skills, able to navigate complex, multi‑country conversations.
• Self‑starter who thrives in a fast‑paced, high‑growth environment.

Required skills

• SQL
• Salesforce (or similar CRM tools)
• Google Workspace