Waiter/Waitress – Luxury Hotel Lounge

About the role

Andaz Lisbon, a newly opened luxury lifestyle hotel in the heart of the city, is looking for a Waiter/Waitress to join the Andaz Lounge team. The role focuses on delivering personalized, high‑quality service that reflects the Andaz spirit and creates memorable dining experiences for guests.

Key responsibilities

• Perform complete opening and closing duties for your station.
• Greet guests warmly and escort them to their tables.
• Assist and guide guests throughout their dining experience, ensuring comfort and attentiveness.
• Maintain all materials, equipment, and service tools in excellent condition.
• Monitor dining areas for organization, safety, and guest well‑being during lunch and dinner services.
• Follow all company policies, procedures, and brand standards.
• Maintain a polished, professional appearance in line with Andaz standards.
• Protect proprietary and confidential information and safeguard company assets.
• Anticipate guest needs, resolve issues promptly, and ensure a seamless dining experience.
• Communicate clearly and professionally with guests and colleagues, including answering phone calls with proper etiquette.
• Build and maintain positive, collaborative working relationships and meet all quality assurance expectations.

Required profile

• Excellent verbal communication and professional presentation.
• Strong customer focus with the ability to personalize service.
• Agility, attention to detail, and strong awareness of guest needs.
• Team‑oriented with good time‑management skills.
• Ability to stay calm and courteous under pressure.
• Fluency in English; additional languages are an advantage.
• Previous experience in luxury hotels or restaurants, ideally within lifestyle hospitality.
• Technical training or courses in hospitality, gastronomy, or related fields are a plus.

Required skills