Ukrainian-speaking Advertisers Support Representative

About the role

David Kennedy Recruitment is partnering with a leading Outsourcing/BPO consultancy to hire Ukrainian‑speaking Advertisers Support Representatives for their Lisbon office. The role involves providing support to small and medium‑sized businesses via chat, email and telephone.

Key responsibilities

• Provide support to SMBs using chat, email and telephone channels.
• Deliver pre‑ and post‑sales assistance for self‑service advertising products.
• Resolve technical issues, report bugs and guide users on the platform.
• Identify trends and solve problems affecting multiple clients.
• Maintain a positive attitude toward the brand.
• Update job‑related administrative forms.

Required profile

• Native or fluent Ukrainian (oral and written).
• Fluent English (minimum B2 level).
• At least 6 months experience in customer service.
• EU citizen or holder of a valid Portuguese residency card.
• Ability to work in shift rotation.
• Resourceful, calm and able to work independently while being a team player.

What we offer

• Competitive remuneration based on experience, skills and performance.
• Dynamic multilingual, multicultural and creative team environment.
• Guidance and tools to help you reach your full potential.