Transfer Agent – Catalonia Transfer Management

About the role

We are seeking a Transfer Agent to join our arrivals agency in Vila‑Seca. The role focuses on managing and optimizing transfer routes across Catalonia, ensuring high‑quality service for our hotel partners and guests.

Key responsibilities

• Manage and control daily transfer operations throughout Catalonia.
• Communicate regularly with transport providers, hoteliers and the TTOO to guarantee service standards.
• Handle claims, incidents and any operational issues that arise.
• Coordinate with internal departments to maintain service quality.
• Participate in the planning and optimisation of transfer routes.

Required profile

• Minimum 2 years of experience in a similar transfer or logistics role.
• Advanced proficiency in English; additional languages are a plus.
• Strong familiarity with Catalonia’s geography and transport network.
• Educational background in Tourism or a related field.

Required skills

• Proficiency with IT and in‑house operational systems.

What we offer

• Opportunity to work within a leading European travel network.
• Collaborative environment with a multicultural team.
• Professional development in transport logistics.