Technical Support Engineer – Fully Remote

About the role

We are looking for a Technical Support Engineer to join our fully‑remote team on a long‑term B2B contract. You will be the first point of contact for customers using our global SaaS platform, helping them resolve technical issues and ensuring smooth 24/7 operations.

Key responsibilities

• Receive and triage support tickets from customers worldwide.
• Diagnose and resolve common technical problems on the SaaS platform.
• Collaborate with senior engineers, product, and customer‑experience teams to escalate and close incidents.
• Utilise AI‑assisted support tools and maintain clear documentation of solutions.
• Participate in incident‑management processes and contribute to continuous‑improvement initiatives.

Required profile

• Excellent written English and strong communication skills.
• Structured, analytical approach to problem‑solving.
• Experience or genuine interest in technical support or service‑desk environments.
• Desire to build a career in support engineering without heavy development responsibilities.

Required skills

What we offer

• Fully remote work with a stable, long‑term contract.
• Exposure to modern SaaS operations, AI‑enabled support tools, and incident‑management practices.
• Clear processes, realistic workloads and opportunities for professional growth.