Systems Operations Intern

About the role

1GLOBAL, a technology-driven global mobile communications provider, is looking for a Systems Operations Intern to join its Systems Operations team within the Service Assurance function. The team investigates and resolves customer-impacting system and platform issues, working closely with Customer Services, Customer Success, Engineering, Product, Platform Operations, Network Operations and NOC teams. This is a hands-on learning role focused on production systems, incident management, troubleshooting and operational support.

Key responsibilities

• Support investigation and troubleshooting of customer complaints about service provisioning, subscriber configuration and customer-facing platform issues.
• Assist with daily case handling, operational monitoring and incident follow-up across production systems.
• Help investigate provisioning failures, activation issues, service configuration mismatches and platform incidents.
• Use operational tools and service management platforms to validate, troubleshoot and resolve provisioning and configuration issues.
• Escalate complex or high-impact issues to senior engineers, Engineering, Product, vendors or other teams with clear technical findings and evidence.
• Maintain accurate records of incidents, troubleshooting activities, provisioning actions, resolutions and follow-up tasks.
• Support incident response, including impact assessment, service restoration, operational updates and post-incident documentation.
• Contribute to root cause analysis by collecting logs, provisioning records, system outputs, API responses and operational evidence.
• Ensure issues are handled in line with SLAs, operational KPIs and service assurance processes.
• Create and maintain internal documentation, troubleshooting guides, provisioning procedures and knowledge articles, and share learnings with the team.

Required profile

• Degree in progress or recently completed in Telecommunications Engineering, Computer Science, Network Engineering or a related technical field.
• Interest in troubleshooting customer-facing services, provisioning processes and production systems.
• Good analytical and problem-solving skills, attention to detail, and ability to manage priorities and follow structured troubleshooting processes.
• Strong written and verbal English, comfort with remote teams and cross-functional collaboration, and a proactive, calm approach to incidents.

Required skills

• Basic understanding of distributed systems, APIs, databases, Linux or cloud-based platforms.
• Familiarity with REST APIs, JSON, SQL or scripting languages (Bash or Python) is an advantage.
• Nice to have: previous internship or hands-on exposure to systems operations, ticketing tools such as Jira or Salesforce, incident management, and scripting with Python, Bash or PowerShell.

What we offer

• Growth opportunities in a fast-growing telecom company.
• Professional development alongside industry experts.
• Opportunities to work in different 1GLOBAL offices around the world.