Social Media Specialist – French Speaker (Remote)

About the role

We are looking for a French‑speaking Social Media Specialist to join Nestlé Business Solutions remotely from Portugal. You will act as the first point of contact for customers across written and phone channels, helping them navigate our digital services and ensuring a positive brand experience.

Key responsibilities

• Respond to customer inquiries via chat, email and phone in a timely and accurate manner.
• Identify customer needs, guide them through specific features and promote new functionalities or campaigns.
• Maintain and nurture relationships through social platforms such as Facebook, Twitter and Instagram.
• Handle serious or sensitive complaints following Nestlé’s Consumer Complaints Handling procedures.
• Follow up with customers to confirm issue resolution and collect feedback.
• Update internal databases, maintain a FAQ repository and keep knowledge‑base documents current.
• Escalate or redirect queries to appropriate stakeholders when necessary.
• Report product issues, feature requests and work‑arounds to relevant teams.

Required profile

• Fluent spoken and written French and English.
• Previous experience in a Customer Support or similar role.
• Background in Community Management on platforms like Instagram and Facebook.
• Customer‑oriented mindset with strong communication skills.
• Attention to detail and ability to multitask in a fast‑paced environment.

Required skills

• CRM systems
• Social Media platforms (Facebook, Twitter, Instagram)
• Community Management

What we offer

• Opportunity to develop expertise within Nestlé’s Shared Solutions Business.
• Work in a culturally diverse, international team.
• Flexible remote working environment.
• Competitive salary with performance‑based annual bonus.
• Meal allowance card and flexible benefits package.