Site Reliability Engineer

About the role

The Site Reliability Engineer (SRE) at PMI focuses on improving the reliability, operability, and observability of production services. You will work on live systems, troubleshoot complex incidents, and implement automation to make services more dependable.

Key responsibilities

• Implement and enhance monitoring, alerting, logging, and dashboarding using established SRE tooling.
• Investigate production issues, perform root‑cause analysis, and deliver corrective actions.
• Maintain and evolve infrastructure‑as‑code configurations for observability components.
• Support the definition, collection, and operational use of SLIs and SLOs.
• Leverage AI‑assisted features such as anomaly detection and noise reduction within observability tools.
• Act as a technical point of contact for external vendors regarding tooling integration, upgrades, and troubleshooting.

Required profile

• Hands‑on experience with production‑grade monitoring, alerting, and logging systems.
• Ability to work independently on complex technical tasks.
• Strong analytical mindset with a focus on measurable reliability improvements.
• Comfort with AI‑enhanced observability features and a willingness to adopt new technologies.

Required skills

• Experience with SRE tooling and infrastructure‑as‑code practices.
• Knowledge of SLIs, SLOs, and reliability metrics.
• Familiarity with AI‑assisted observability capabilities (e.g., anomaly detection).
• Technical vendor management experience.