ServiceNow System Administrator

About the role

We are looking for a ServiceNow System Administrator to join Aubay Portugal’s technology consultancy team. The successful candidate will be responsible for configuring, administering and optimizing ServiceNow platforms for our clients across banking, insurance, automotive and other strategic sectors.

Key responsibilities

• Configure and maintain ServiceNow CMDB, ensuring data integrity and alignment with business processes.
• Develop, test and deploy custom applications, workflows and integrations on the ServiceNow platform.
• Troubleshoot system issues, investigate root causes and propose permanent solutions or work‑arounds.
• Collaborate with cross‑functional teams to implement ITSM processes and improve service delivery.
• Provide technical guidance and support to end‑users and junior administrators.

Required profile

• Proven experience with ServiceNow administration, development and deployment.
• Strong understanding of ITIL best practices and ITSM modules.
• Ability to work in a hybrid environment and communicate effectively in English (minimum B2).

Required skills

• ServiceNow platform (CMDB, ITSM, workflow design).
• JavaScript, HTML, XML.
• Web services integration (REST, SOAP, API).

What we offer

• Comprehensive health insurance with dental coverage.
• Hybrid working model and a robust performance‑management system.
• Access to Aubay Training Academy, mentorship programmes and technical webinars.
• Well‑being initiatives, mental‑health support and family‑friendly benefits.