ServiceNow CMDB Administrator (Hybrid, Lisbon)

About the role

We are looking for an experienced ServiceNow CMDB Administrator to own and continuously improve our global ServiceNow environment. You will ensure data integrity, drive automation, and support ITSM processes across a hybrid workplace in Lisbon.

Key responsibilities

• Maintain and enhance CMDB health, data quality, and CI structures.
• Review and optimise configurations, attributes, flows, groups and teams.
• Align the CMDB to support ITSM implementations and continuous‑improvement initiatives.
• Identify automation opportunities and implement them.
• Manage technical documentation, platform upgrades, roles, users, groups and access permissions.
• Monitor instance performance, conduct health checks and troubleshoot operational issues.
• Handle update‑set deployments, configure notifications, alerts and reporting dashboards.
• Develop data‑import templates and deliver training to business stakeholders.

Required profile

• Bachelor’s degree in Computer Science or equivalent.
• Minimum 5 years of experience in a ServiceNow administration role.
• Proven ability to manage complex ServiceNow environments.
• Strong analytical, problem‑solving and stakeholder communication skills.

Required skills

• ServiceNow platform administration.
• CMDB module expertise.
• ITSM process knowledge.
• Automation and scripting within ServiceNow.
• Data import template creation.

What we offer

• Dynamic, innovation‑driven environment.
• Hybrid work model with a prime Lisbon location.
• Opportunities for growth, learning and certification.