ServiceNow Administrator (Hybrid, Portugal)

About the role

KCS IT is seeking a ServiceNow Administrator to join its team in Portugal. The role is hybrid, allowing you to work both on‑site and remotely while supporting multiple clients across various sectors.

Key responsibilities

• Configure, administer, and maintain ServiceNow CMDB for client environments.
• Develop and modify ServiceNow forms, workflows, and integrations using HTML and XML.
• Collaborate with development and operations teams following Agile/Scrum delivery practices.
• Provide technical support and troubleshooting for ServiceNow incidents and requests.
• Document configurations, processes, and best practices.

Required profile

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• At least 5 years of hands‑on experience with ServiceNow administration and CMDB.
• Proficiency in English (written and spoken).
• Strong analytical mindset and ability to work independently and in a team.

Required skills

• ServiceNow platform administration
• CMDB configuration and management
• HTML
• XML
• Agile methodology
• Scrum framework

What we offer

• Personalized career development plans.
• Opportunities to work on international projects, especially in the Benelux region.
• Access to free training, certifications, and language courses.
• Well‑being benefits including nutrition, psychology, medical appointments, yoga and personal training sessions.
• Flexible hybrid work model.