Servicedesk Engineer – Hybrid (Lisbon)

About the role

We are looking for a proactive Servicedesk Engineer to join our Lisbon‑based team in a hybrid setting. You will be the first point of contact for users facing technical issues in Windows and Microsoft Office environments, ensuring smooth daily operations.

Key responsibilities

• Provide first‑line technical support for Windows OS and Microsoft Office applications.
• Diagnose and resolve software and hardware problems, including remote access troubleshooting.
• Handle stressful situations and conflicts professionally while meeting defined SLA targets.
• Maintain punctuality, attendance and contribute to a collaborative, results‑oriented work environment.

Required profile

• Proven experience supporting Windows and Office environments.
• Background in software and hardware troubleshooting.
• Previous role in telephone support or customer service.
• Good knowledge of operating systems and remote access tools.
• Fluent oral and written English.
• Availability to work Monday‑Friday within the 8:00‑17:00 or 9:00‑18:00 time windows.

Required skills

• Windows operating system
• Microsoft Office suite
• Software troubleshooting
• Hardware troubleshooting
• Remote access support
• ITIL foundation (preferred)

What we offer

• Integration into a dynamic, motivated team.
• Additional training and professional development.
• Competitive salary package.
• Hybrid work model based in Lisbon.